How To Write An Apology Email To A Customer For Bad Service. We completely understand your disappointment. Everyone on the receiving end of an apology wants first and foremost to be understood.
Make sure to personalize the letter by addressing the recipient by name and not writing dear customer. A customer may receive a defective product form your business besides replacing the product you should write an apology letter to show the customer that you value them. I m sorry we let you down.
I realize that peter was unhelpful in solving your issue and that when you asked to speak with a manager he hung up the phone instead of transferring your call.
Dear apologize and give a detailed account of the situation. Your company customer service here s a template for negative service experience. Use a sample apology letter for the format and language. Font can be times times new roman or another official formal font style.